Support Plans for Kalido Products

Standard Support

Core customer support and product releases
This is our entry-level support program. In addition to Knowledge Base access, you’ll have unlimited online incident reporting. During our Monday-Friday business hours, you’ll have online and phone support from technical support and a guaranteed 1-hour response time to your highest-priority incidents.

Gold Support

Additional support hours and success services
The Gold plan raises the bar from Standard through these additional benefits:

  • Expanded hours for online support and phone support
  • Faster response times for all incidents
  • Support access for more members of your team
  • Success services such as priority access to beta releases, insight into our product roadmap, and client advisory board discussions
  • Discount on training and our Professional Services rates

Platinum Support

Additional support hours, success services and advanced services
For the ultimate experience, Platinum offers these upgrades from the Gold plan:

  • 24/7 online and phone support for highest-priority incidents
  • Fastest response times for all incidents
  • Support access for more members of your team
  • Priority consideration of product enhancements and customizations
  • Advanced services to support installation over the long-term, such as health checks, managed upgrades and performance tuning
  • Increased discount on training classes and Professional Services (over Gold discount)
Kalido Support Plan Services



Renew or upgrade your Magnitude Software Support plan.

Contact Support Renewals

"I really can't impart on you how critical this issue was to us and our business partners, and I appreciate the speed at which you responded. I've always told my peers Kalido has one of the best support groups in the industry, and this is another example."

Kalido admin
Consumer Goods company

Forrester Wave

Forrester Wave: Master Data Management

Delivering clean, accurate, and consistent master data
is critical for efficient business processes.

But it isn’t enough to simply get clean data – you need to keep it clean, too. And the best way to keep data clean is to proactively engage the people who know the most about the data in the process.

Forrester, a leading independent technology and market research company, has cited Kalido MDM as a “Strong Performer” in The Forrester Wave™: Master Data Management Solutions, Q1 2016. According to the Forrester Wave report author, Senior Analyst Michele Goetz, “The Kalido MDM tool makes master data management (MDM) easy for data stewards and subject matter experts (SME).”

Read the report and learn more about the 12 MDM providers that matter most and how they stack up.