Your First Port of Call for Online Support
When you need technical support, the Magnitude Software Support Community gives licensed customers instant access to our technical knowledgebase and the ability to log new incidents.
The knowledgebase contains questions and answers on technical issues, the implementation process, the most recent information on product upgrades and patches, and a search function to find what you need. This self-service portal is your first stop for online troubleshooting.
If you have a particular incident that needs the attention of a Support Analyst, then you simply submit a request using the web form and it will be automatically assigned a unique number, making it easy for you to track and update.
If you don’t have a support account, please use our registration page and check the box to be considered for support.