Maintain Optimal Performance of your Kalido Implementation

As a Kalido customer, your relationship with us doesn’t end with implementation. We offer a wide range of technical support and service solutions to help you take full advantage of your Kalido investment. Whether you require standard business day support coverage, 24/7 coverage, or access to Kalido’s extensive web-based resources, Kalido Support offers a support plan that fits your specific requirements and budget.

Kalido Support Services

  • Kalido Product Support is provided by highly qualified technical support engineers skilled with the experience and resources to quickly resolve system issues, as well as processing requests for enhancements to Kalido software.
  • Software Download Center provides 24/7 Web-access to the latest software releases including compatibility updates, functionality improvements, documentation updates and maintenance releases.
  • Online Knowledge Base allows you to find solutions to customer-reported product issues, accessing patches or documented workarounds quickly to resolve system issues.

SUPPORT COMMUNITY

SUPPORT RENEWAL

Renew or upgrade your Magnitude Software Support plan.

Contact Support Renewals


"I wanted to thank you and your team for the terrific support you gave us over the holidays. We began the release last Friday, and our first version of our EDW is in production."

"In dealing with vendors, we have begun to use you guys as a bar for what a real strategic partner can look like."

Technical Lead
International Non-Profit

Forrester Wave


Forrester Wave: Master Data Management

Delivering clean, accurate, and consistent master data
is critical for efficient business processes.

But it isn’t enough to simply get clean data – you need to keep it clean, too. And the best way to keep data clean is to proactively engage the people who know the most about the data in the process.

Forrester, a leading independent technology and market research company, has cited Kalido MDM as a “Strong Performer” in The Forrester Wave™: Master Data Management Solutions, Q1 2016. According to the Forrester Wave report author, Senior Analyst Michele Goetz, “The Kalido MDM tool makes master data management (MDM) easy for data stewards and subject matter experts (SME).”

Read the report and learn more about the 12 MDM providers that matter most and how they stack up.